Why good process is essential to design

All designers are flattered when they are asked to design something from scratch, and the team at Black Pepper is no exception. But the truth is, creating something from nothing can be intimidating, especially when you’re translating a familiar offline experience to an online one and expectations are high. These are the moments when a … Continue reading Why good process is essential to design

Shepley Bulfinch looks back to go forward

The mantra “innovate or die” can feel like a threat some days. The demand for “new” can feel inexhaustible. So how do companies like Shepley Bulfinch survive for over a century in an industry that sets as many trends as it follows? The dedicated team at Shepley Bulfinch manages it with ease by being genuine … Continue reading Shepley Bulfinch looks back to go forward

Informal usability testing Boston-style

Some experts define informal testing as a usability test conducted focus-group style in a conference room rather than a lab setting. For others, a test is informal if it relies on low-fidelity sketches rather than a slick development site. But when you’re desperate for citizen engagement and low on budget, we say, do it Boston-style. … Continue reading Informal usability testing Boston-style

Ash Center recognizes City of Boston

We love it when a former client recognizes the good works of another client. The City of Boston has developed a scoring system--a single number--to measure the health of the city. And the Ash Center for Democratic Governance and Innovation at the John F. Kennedy School of Government has recognized this new CityScore as part of their 2017 … Continue reading Ash Center recognizes City of Boston