Remember the computer-science maxim Garbage in, garbage out? So goes big data in artificial intelligence (AI). The historical data we use to train the machines in AI research continue to reflect biases that many of us have hoped to relegate to the past. But, if you ask the machines, women belong in the home and Black men belong in … Continue reading Understanding racial and gender bias in UX: tips for fighting bias by design
Category: Usability and user research
Usability and accessibility are essential parts of any design process. We’re happy to test our own designs or someone else’s for checks and balances.
Why good process is essential to design
All designers are flattered when they are asked to design something from scratch, and the team at Black Pepper is no exception. But the truth is, creating something from nothing can be intimidating, especially when you’re translating a familiar offline experience to an online one and expectations are high. These are the moments when a … Continue reading Why good process is essential to design
Shepley Bulfinch looks back to go forward
The mantra “innovate or die” can feel like a threat some days. The demand for “new” can feel inexhaustible. So how do companies like Shepley Bulfinch survive for over a century in an industry that sets as many trends as it follows? The dedicated team at Shepley Bulfinch manages it with ease by being genuine … Continue reading Shepley Bulfinch looks back to go forward
Informal usability testing Boston-style
Some experts define informal testing as a usability test conducted focus-group style in a conference room rather than a lab setting. For others, a test is informal if it relies on low-fidelity sketches rather than a slick development site. But when you’re desperate for citizen engagement and low on budget, we say, do it Boston-style. … Continue reading Informal usability testing Boston-style
Science and international affairs at HKS
Ever wonder what lies at the intersection of science and international relations? Look no further than the Belfer Center at the Harvard Kennedy School. This team of researchers and policy experts have been supporting the public and private sectors for decades. They were the trend setters who predicted that national security and defense depends on a … Continue reading Science and international affairs at HKS
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