Principal Consultant/Founder, Black Pepper
Design Educator and Internship Coordinator, Bentley University

Sarah is a full-time lecturer in Experience Design at Bentley University. If you are interested in inviting Sarah to guest lecture in a course or at a conference or to give a private talk to your organization about how to sell design and research to the C-suite, how to mature your design organization, or what AI means to your team, reach out via email. Sarah is also available for strategic consulting work, including customer experience strategies, product reviews and roadmaps, and due diligence reports before a merger or acquisition.

Sarah is an award-winning digital strategist and user experience designer with over two decades of know-how dedicated to designing beautiful and useful customer experiences, leading multi-disciplinary design teams, and creating responsive sites and native apps for B2B and B2C customers across platforms and devices in financial services, healthcare, and higher ed. Sarah’s capabilities include user research, usability, user experience design, and content strategy. These skills have been put to good use for clients including Medicaid.gov, MIT, Tufts University, The City of Boston, Analysis Group, Partners HealthCare, and Harvard University and interactive agencies in Boston and Denver including BlueMetal, SpireMedia, BigBad, Arnold Worldwide, and Sapient (now Publicis Sapient).

Sarah’s work, including MIT IS&T, Rhodes College, College of the Holy Cross, Morehouse College, and Connecticut College (to name a few) has been recognized by MITX, the eHealthcare Leadership Awards, Comm Arts, and the Adobe Site of the Day. Beginning her career at Sapient, Sarah completed end-to-end redesign projects for CapitalOne, Staples, Fila, and the Boston Symphony Orchestra. Sarah was also heavily involved in the process definition project at Sapient where she authored chapters of Sapient’s user experience design how-to documentation.

Sarah has a BA/MA in psychology from Boston University and an ALM in English literature from Harvard University Extension School. Sarah redesigned and taught User Experience Design 101 at Brandeis University. She previously taught Intro to Interactivity and Senior Design Studio at Lesley University College of Art + Design.

Connect with Sarah on LinkedIn.