Sarah E. Pagliaccio

Principal Consultant/Founder, Black Pepper
User Experience Designer, Design Educator, Innovator

Sarah is an award-winning digital strategist and user experience designer with 19+ years of know-how dedicated to designing beautiful and useful customer experiences, leading multi-disciplinary design teams, and creating responsive sites and native apps for B2B and B2C customers across platforms and devices in financial services, healthcare, and higher ed. Sarah’s capabilities include user research, usability, user experience design, and content strategy. These skills have been put to good use for clients including, MIT, Tufts University, The City of Boston, Analysis Group, Partners HealthCare, and Harvard University and interactive agencies in Boston and Denver including BlueMetal, SpireMedia, BigBad, Arnold Worldwide, and Sapient (now Publicis Sapient).

Sarah’s work, including MIT IS&T, Rhodes College, College of the Holy Cross, Morehouse College, and Connecticut College (to name a few) has been recognized by MITX, the eHealthcare Leadership Awards, Comm Arts, and the Adobe Site of the Day. Beginning her career at Sapient, Sarah completed end-to-end redesign projects for CapitalOne, Staples, Fila, and the Boston Symphony Orchestra. Sarah was also heavily involved in the process definition project at Sapient where she authored chapters of Sapient’s user experience design how-to documentation.

Sarah has a BA/MA in psychology from Boston University and an ALM in English literature from Harvard University Extension School. Sarah redesigned and taught User Experience Design 101 at Brandeis University and currently teaches Intro to Interactivity at Lesley University College of Art + Design. Sarah is a volunteer editor and book reviewer for UXPA Magazine. Sarah also writes and lectures on bias in artificial intelligence and user experience design; her writing can be found at UX Matters.

Connect with Sarah on LinkedIn.