Principal Consultant/Founder, Black Pepper
User Researcher & Usability Expert
Sarah is an award-winning digital strategist and user experience designer with 16+ years of know-how dedicated to designing beautiful and useful customer experiences, leading multi-disciplinary design teams, and creating responsive sites and native apps for B2B and B2C customers across platforms and devices in financial services, healthcare, and higher ed. Sarah’s capabilities include user research, usability, user experience design, and content strategy. These skills have been put to good use for clients including The City of Boston, Analysis Group, Partners HealthCare, and Harvard University and interactive agencies in Boston and Denver including BlueMetal, SpireMedia, BigBad, Arnold Worldwide, and Sapient.
Sarah’s work, including MIT IS&T, Rhodes College, College of the Holy Cross, Morehouse College, and Connecticut College (to name a few) has been recognized by MITX, the eHealthcare Leadership Awards, Comm Arts, and the Adobe Site of the Day. Beginning her career at Sapient, Sarah completed end-to-end redesign projects for CapitalOne, Staples, Fila, and the Boston Symphony Orchestra. Sarah was also heavily involved in the process definition project at Sapient where she authored two chapters of Sapient’s user experience design how-to documentation.
Based on her deep knowledge of all things digital, when in need of usability and content strategy services (respectively), The City of Boston and Harvard University Information Technology call Sarah for help.
Sarah has a BA/MA in psychology from Boston University and an ALM in English literature from Harvard University Extension School. And Sarah has guest lectured on persona development at DePaul University, information architecture at the Rhode Island School of Design, and on user research techniques at Tufts University.
Connect with Sarah on LinkedIn.