Sarah E. Pagliaccio

Principal Consultant/Founder, Black Pepper
Digital Strategist & Creative Director

Founder and principal of Black Pepper, Sarah is an award-winning digital strategist and user experience designer with 19+ years of know-how dedicated to designing beautiful and useful customer experiences, leading multi-disciplinary design teams, and creating responsive sites and native apps for B2B and B2C customers across platforms and devices in financial services, healthcare, and higher ed. Sarah’s capabilities include user research, usability, user experience design, and content strategy. These skills have been put to good use for clients including, MIT, Tufts University, The City of Boston, Analysis Group, Partners HealthCare, and Harvard University and interactive agencies in Boston and Denver including BlueMetal, SpireMedia, BigBad, Arnold Worldwide, and Sapient (now Publicis Sapient).

Sarah’s work, including MIT IS&T, Rhodes College, College of the Holy Cross, Morehouse College, and Connecticut College (to name a few) has been recognized by MITX, the eHealthcare Leadership Awards, Comm Arts, and the Adobe Site of the Day. Beginning her career at Sapient, Sarah completed end-to-end redesign projects for CapitalOne, Staples, Fila, and the Boston Symphony Orchestra. Sarah was also heavily involved in the process definition project at Sapient where she authored chapters of Sapient’s user experience design how-to documentation.

Sarah has a BA/MA in psychology from Boston University and an ALM in English literature from Harvard University Extension School.

Sarah has guest lectured at DePaul University, Rhode Island School of Design, and Tufts University and presents on incorporating machine learning into the persona development process. She teaches User Experience Design and Interaction Design at Brandeis University and Lesley University College of Art + Design, respectively.

Connect with Sarah on LinkedIn.