After 15 years working as a design consultant with technology focused clients and partners, I’ve largely stopped answering the question, “Why do we care about users?” Rather than having a finely tuned answer to this question, I find myself replying more and more often, “We just do,” biting back the “duh” that naturally follows. Each … Continue reading Why Customer Experience Matters
Category: User friendly is business friendly
At Black Pepper, we believe the user friendly sites and apps are business friendly sites and apps. This may sound commonplace in today’s market, but in times past, it was a challenge to convince our clients to invest in our service. That just made us better at our jobs and more efficient with our time.
These icons are killing me
A friend accused me of being idealistic the other day. This was after I suggested I might be a little stupid and a lot stubborn. I think it was one of those po-tay-to, po-tah-to things. The conversation was triggered by my latest rant about clients not listening to my well-reasoned, well-researched (and footnoted) recommendations. I … Continue reading These icons are killing me
A picture is worth a 1000 words; icons are not pictures
[The following is an excerpt from recommendations I made recently to a client. It was intended as a best practices guide or cheat sheet on icons. I cribbed it together from my own experiences and several online sources cited below.] When we say a picture is worth a 1000 words, we mean that we intuit … Continue reading A picture is worth a 1000 words; icons are not pictures
Inappropriate liking
On a recent Tuesday morning at UI16 Kevin Hoffman, from Happy Cog, gave a talk on strategies for successful discovery meetings (not as boring as it sounds). As an example, he referenced the work his team recently did for the US Holocaust Memorial Museum in Washington, DC. He described the many meetings they facilitated, which … Continue reading Inappropriate liking
Be your own curator. Nobody else is gonna do it for you.
In a recent interview with author Jennifer Egan, Tom Ashbrook, host of On Point on NPR, asked the question, Are we living curated lives? With so much of our lives happening in real time, on social media channels that may or may not include privacy walls, are we being our honest selves or are we … Continue reading Be your own curator. Nobody else is gonna do it for you.
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